Shipping and return policies
Shipping policy
WE SHIP FOR FREE!
Free global shipping with international postal service.
∘ We will ship to you within 1-3 days, the shipment comes with a tracking number,
the international postal service takes about 9-21 days, depending on where you are located.
*At the very latest, it may take up to 28-35 days, meaning that your location is somewhere very remote and difficult to deliver to.
Please have in mind that due to the pandemic, shipments can be a bit slower than usual.
We are not responsible for the local postal service not notifying you of your arrived package at your local post office and suggest you use the tracking number provided to trace and check the location of the package in case of any late updates from your local post office.
The jewelry is packed with a complimentary jewelry cloth bag, sent in a bubble padded envelope, and comes with an individual preparation and packaging video, as a quality check from our side before shipping as well as giving a more personal and a memorable experience
of your purchase at I LOVE HORSES SHOP.
*Orders of T-shirts, mugs, bags, and hoodies will be shipped directly from the manufacturer and there will not be a personal preparation video included. We do not accept cancellations or returns of any print-on-demand orders. When an item in our store is a print-on-demand product, it is informed in the product description.
∘ Customs and import taxes
You are responsible for any customs and import taxes that may apply when arriving in your country.
Please have an understanding that we are not responsible for delays that might occur due to customs.
Return policy
We normally do not accept returns because of our thorough hands-on preparation and checking the product before shipping with a video documenting it, if any issues, please email us first and we will gladly try to resolve the issue.
ilovehorses.shop21@gmail.com
Please contact within 7 days of delivery
Ship items back within: 14 days of delivery
Conditions of return
*We only accept exchange and returns when a video of the unpacking of the shipment is provided, and an explanation as to why you wish to return or change the product.
Buyers are responsible for the return shipping costs,
the return shipping method has to have a parcel tracking service.
If the returned package does not arrive, the buyer is responsible for the loss.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The amount refunded will be in NOK and the same amount as the day of purchase.
*Orders of T-shirts, mugs, bags, and hoodies will be shipped directly from the manufacturer and there will not be a personal preparation video included. We do not accept cancellations or returns of any print-on-demand orders. When an item in our store is a print-on-demand product, it is informed in the product description.
WE SHIP FOR FREE!
Free global shipping with international postal service.
∘ We will ship to you within 1-3 days, the shipment comes with a tracking number,
the international postal service takes about 9-21 days, depending on where you are located.
*At the very latest, it may take up to 28-35 days, meaning that your location is somewhere very remote and difficult to deliver to.
Please have in mind that due to the pandemic, shipments can be a bit slower than usual.
We are not responsible for the local postal service not notifying you of your arrived package at your local post office and suggest you use the tracking number provided to trace and check the location of the package in case of any late updates from your local post office.
The jewelry is packed with a complimentary jewelry cloth bag, sent in a bubble padded envelope, and comes with an individual preparation and packaging video, as a quality check from our side before shipping as well as giving a more personal and a memorable experience
of your purchase at I LOVE HORSES SHOP.
*Orders of T-shirts, mugs, bags, and hoodies will be shipped directly from the manufacturer and there will not be a personal preparation video included. We do not accept cancellations or returns of any print-on-demand orders. When an item in our store is a print-on-demand product, it is informed in the product description.
∘ Customs and import taxes
You are responsible for any customs and import taxes that may apply when arriving in your country.
Please have an understanding that we are not responsible for delays that might occur due to customs.
Return policy
We normally do not accept returns because of our thorough hands-on preparation and checking the product before shipping with a video documenting it, if any issues, please email us first and we will gladly try to resolve the issue.
ilovehorses.shop21@gmail.com
Please contact within 7 days of delivery
Ship items back within: 14 days of delivery
Conditions of return
*We only accept exchange and returns when a video of the unpacking of the shipment is provided, and an explanation as to why you wish to return or change the product.
Buyers are responsible for the return shipping costs,
the return shipping method has to have a parcel tracking service.
If the returned package does not arrive, the buyer is responsible for the loss.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The amount refunded will be in NOK and the same amount as the day of purchase.
*Orders of T-shirts, mugs, bags, and hoodies will be shipped directly from the manufacturer and there will not be a personal preparation video included. We do not accept cancellations or returns of any print-on-demand orders. When an item in our store is a print-on-demand product, it is informed in the product description.